ServiceNow Incident Management Tutorial

This training introduces you to the complete understanding of Incident Application in ServiceNow and working on Incident application as an Admin and ITIL User.

ITIL users will learn how incident management process works in ServiceNow and how to do reporting in ServiceNow on different fields on Incident.

Admins will learn how to configure and administer Incident application.

This training will cover:

• What is an Incident?
• What is Incident Management?
• Incident Management Process
• ServiceNow Incident Management Application and Modules

Let's start the training.

Part 1

Part 2